Legal Background

The Hon’ble Supreme Court of India (2011) ruled that education is not categorized as a "service" under the Consumer Protection Act. This means that parents and students may not always be able to seek redress through consumer courts for fee-related grievances. However, certain state consumer commissions (such as Maharashtra) have, in specific cases, allowed exceptions.

Our Business Model

As a K–12 educational institution, we provide academic programs on an annual or term basis, rather than as one-time consumable products or services. Once a student is enrolled:

• Faculty allocation and classroom planning are finalized in advance.
• Infrastructure, facilities, and learning resources are committed for the entire academic session.
• Operational costs are incurred regardless of student withdrawal or transfer.

Because of these factors, a standard refund or cancellation policy (as found in typical consumer products or services) does not apply in the context of school education.

Refund Policy

• Registration and Admission Fees are non-refundable under all circumstances.
• Tuition Fees, once paid, are allocated towards academic delivery and cannot be refunded.
• In case of withdrawal before the academic year begins, only specific charges (if any) may be considered for partial adjustment, at the discretion of the management.
• Hostel and Transport Fees may be refunded on a pro-rata basis if the withdrawal request is received before commencement of the service period.

Cancellation Policy

• Withdrawal of admission requires a minimum one-month prior notice in writing.
• Failure to provide notice will result in liability for the subsequent term’s fees.
• No refunds will be processed once the academic session has commenced, except under extraordinary circumstances approved by the School Management.

Introduction

Sanskar City College Of Pharmacy, Rajnandgaon ("we," "our," or "the School") is committed to protecting the privacy of our students, parents, staff, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information both online (through our website and digital platforms) and offline (through admission forms and other communications).

Information We Collect

• Personal Information: Name, date of birth, address, parent/guardian details, contact numbers, email addresses.
• Academic Records: Previous school records, grades, attendance, progress reports.
• Financial Data: Payment records, fee details, bank or transaction information (where applicable).
• Health Records: Medical history, allergies, and emergency contact details for student welfare.
• Technical Data: IP address, browser type, device information, cookies when using our website.

How We Use Your Information

• To manage admissions, enrollment, and student administration.
• To deliver academic, extracurricular, and support services effectively.
• To communicate with parents/guardians regarding student progress, school events, and policies.
• To process fee payments and maintain financial records.
• To ensure student safety, health, and welfare.
• To improve our website and digital services through analytics.

Data Protection & Security

We implement appropriate administrative, technical, and physical safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure. Access to sensitive data is restricted to authorized staff only, and digital systems are protected by secure authentication and encryption protocols where applicable.

Data Sharing

• We do not sell or trade personal data to third parties.
• Data may be shared with government authorities if required by law.
• Limited data may be shared with service providers (e.g., transport, hostel, IT support) under strict confidentiality agreements.

Cookies & Website Usage

Our website may use cookies to enhance user experience and track site performance. Users can disable cookies through their browser settings, but some website features may not function properly without them.

Parental Consent & Children’s Privacy

For students under the age of 18, all data collection and communication are carried out with parental or guardian consent. We do not knowingly collect personal information directly from minors without parental involvement.

Data Retention

Student and parent records are retained for the duration of enrollment and for a reasonable period thereafter, as required by law or for legitimate administrative purposes. Financial and compliance-related records may be retained longer in line with statutory requirements.

Your Rights

• Request access to your personal data.
• Request correction of inaccurate or outdated information.
• Request deletion of data (subject to legal and academic record-keeping requirements).
• Opt out of non-essential communications.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in regulations, school practices, or technology. The revised policy will be posted on our website with the updated effective date.